Privacy
Privacy
Privacy
policy.
policy.
policy.
Effective October 27, 2026
This policy explains what Brief collects, how tenant data is handled, and the choices you have.
This policy explains what Brief collects, how tenant data is handled, and the choices you have.
Questions?
Brief.ai is a multi-tenant knowledge assistant for claims teams. This policy describes the personal information we collect, how we use it, and how tenant data is protected.
Brief.ai is a multi-tenant knowledge assistant for claims teams. This policy describes the personal information we collect, how we use it, and how tenant data is protected.
Brief.ai is a multi-tenant knowledge assistant for claims teams. This policy describes the personal information we collect, how we use it, and how tenant data is protected.
Information we collect
Information we collect
Information we collect
Account and billing details: your name, work email, company, and payment information when you create a workspace or start a paid plan.
Account and billing details: your name, work email, company, and payment information when you create a workspace or start a paid plan.
Tenant data: the documents, claims records, queries, and citations your team puts into Brief. Your organization owns this data. We process it to provide the service.
Tenant data: the documents, claims records, queries, and citations your team puts into Brief. Your organization owns this data. We process it to provide the service.
Usage data: product interactions, device and browser information, and security logs. We use this to operate, secure, and improve Brief.
Usage data: product interactions, device and browser information, and security logs. We use this to operate, secure, and improve Brief.
How we use information
How we use information
How we use information
We use information to provide and secure the service, respond to support requests, bill for paid plans, improve retrieval quality, and meet legal obligations.
We use information to provide and secure the service, respond to support requests, bill for paid plans, improve retrieval quality, and meet legal obligations.
We do not sell personal information. We do not use tenant data to train a shared model.
We do not sell personal information. We do not use tenant data to train a shared model.
How we share information
How we share information
How we share information
We share information with subprocessors that help us run Brief, such as cloud hosting and payment processing. They are bound by contract and listed in our DPA.
We share information with subprocessors that help us run Brief, such as cloud hosting and payment processing. They are bound by contract and listed in our DPA.
We may disclose information when required by law, to protect the service, or as part of a corporate transaction. We will notify customers when legally permitted.
We may disclose information when required by law, to protect the service, or as part of a corporate transaction. We will notify customers when legally permitted.
Tenant data and isolation
Tenant data and isolation
Tenant data and isolation
Each tenant has its own index, permissions, and retrieval path. Access is checked before retrieval. A missing grant returns nothing.
Each tenant has its own index, permissions, and retrieval path. Access is checked before retrieval. A missing grant returns nothing.
Customer data is not used to train a shared model. Citations stay inside the tenant that produced them.
Customer data is not used to train a shared model. Citations stay inside the tenant that produced them.
Retention
Retention
Retention
We retain personal information for as long as your account is active or as needed to provide the service. Tenant data follows the retention terms in your contract.
We retain personal information for as long as your account is active or as needed to provide the service. Tenant data follows the retention terms in your contract.
You can request deletion at any time. When a source is deleted, its vectors leave the index.
You can request deletion at any time. When a source is deleted, its vectors leave the index.
Security
Security
Security
We use encryption in transit and at rest, tenant-scoped access controls, and audit logs. No system is perfectly secure; we work to detect and respond to incidents.
We use encryption in transit and at rest, tenant-scoped access controls, and audit logs. No system is perfectly secure; we work to detect and respond to incidents.
Your rights
Your rights
Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information. Contact privacy@brief.ai.
Depending on where you live, you may have the right to access, correct, delete, or port your personal information. Contact privacy@brief.ai.
You can also lodge a complaint with your local data protection regulator.
You can also lodge a complaint with your local data protection regulator.
Changes to this policy
Changes to this policy
Changes to this policy
We will post updates here and change the effective date. If a change materially affects how we handle tenant data, we will notify workspace administrators.
We will post updates here and change the effective date. If a change materially affects how we handle tenant data, we will notify workspace administrators.
Contact
Contact
Contact
Brief.ai, Inc. · San Francisco, CA · privacy@brief.ai
Brief.ai, Inc. · San Francisco, CA · privacy@brief.ai
Brief.ai
Brief.ai
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